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REFUND POLICY

 

 

To initiate lodgement of any customer enquiry relating to an ALLDOCK purchase please email support@alldock.org.au

 

“Change of Mind” Returns

Our “Change of mind returns policy” lasts 7 days from time of delivery of goods. If 7 days have gone by since your purchase receipt, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt (order number) or proof of purchase.

Please do not send your purchase back to the manufacturer.

You will be responsible for paying for your own shipping costs for returning your item if the purpose of return is not the fault of ALLDOCK Australasia. Shipping costs are non-refundable. If you decide to return your product as of no fault of ALLDOCK Australasia and receive a refund, the cost of original shipping will be deducted from that refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Exchange for Damaged or Defective Goods.

We only replace or repair items if they are defective or damaged and fall within the manufacturers 12 month limited warranty period stipulated in the enclosed assembly instructions.

First lodge your enquiry with us at support@alldock.org.au . We will initially attempt to trouble shoot your issue. If your issue can not be resolved, we will provide next steps, which will most likely require returning the item via Prepaid Return Label to our Customer Care Team for assessment.

 

Refund Option

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

There are certain situations where only partial refunds are granted (if applicable)

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  2. Any item that is returned more than 30 days after delivery

If you are approved, then your refund will be processed, a confirmation email of the refund initiation will be sent to you. The credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, and you feel there may be an issue, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@alldock.org.au 

 

Shipping

To return your product, you should mail your product to:

Attention : ALLDOCK Customer Care

414 Lower Dandenong Rd

Braeside, VIC, 3195